Quick Start
Get up and running with Aezona in under 10 minutes.
Prerequisites
- An Aezona account (sign up here)
- A modern browser (Chrome, Firefox, Safari, Edge)
Steps
Create your account
Go to auth.aezona.com/signup and register with your work email. You'll receive a verification email — click the link to activate your account.
Access the support portal
Once verified, navigate to support.aezona.com. Sign in with the same credentials you created during registration.
Explore the dashboard
The Overview tab gives you a snapshot of your open cases, account plan, and quick-access actions. From here you can open a new support case, start a live chat (if your plan includes it), or view existing cases.
Open your first support case
Click Open New Case in the sidebar. Fill in the title, service area, priority, and a description of your issue. You can also attach screenshots or log files (up to 5 files per case).
Track your case
Switch to the My Cases tab to see all your open and resolved cases. Click any case to expand the reply thread and respond to engineer updates.
What's next?
- Learn about Case Priorities to set the right urgency level
- Set up Live Chat for real-time support (Professional+)
- Compare plans to find the right tier for your team