FAQ

Account#

How do I verify my email?#

After registration, check your inbox for an email from no-reply@aezona.com. Click Verify Email. If you don't see it within a few minutes, check spam or use the Resend Verification link on the sign-in page.

Can I change my email address?#

Email changes are currently handled by the support team. Open a case with the Billing service category and include your current and desired email.

How do I reset my password?#

Go to auth.aezona.com, click Forgot password, and enter your registered email. A reset link is valid for 1 hour.

Support Cases#

How many cases can I open per month?#

Plan	Cases / month
Starter	3
Professional	10
Business	Unlimited
Enterprise	Unlimited

Can I attach files to a case?#

Yes. When creating a case or replying to an existing one, use the Attachments button to add up to 5 files. Images must be under 3 MB; text/log files must be under 500 KB.

Can I close a case myself?#

Yes. Expand any active case in My Cases and click Mark as Resolved. You can also reopen a resolved case if the issue comes back.

Live Chat#

How do I access live chat?#

Live chat is available on Professional, Business, and Enterprise plans. Look for the Live Chat option in the support portal sidebar. If you're on Starter and need chat access, request an upgrade.

Is chat available 24/7?#

Live chat hours depend on your plan tier. Enterprise customers receive 24/7 coverage. Professional and Business customers have extended-hours coverage. Exact SLA times are detailed in your service agreement.

Billing#

How do I upgrade my plan?#

From the Overview tab in the support portal, click Upgrade Plan. Choose your target plan and submit the request. Our sales team will follow up within one business day.

Are there annual discounts?#

Yes — annual billing typically saves 20% compared to monthly. Contact sales at sales@aezona.com for a custom quote.