Plans & Pricing
Compare Aezona's four plans — Starter, Professional, Business, and Enterprise. All plans are custom-quoted.
Overview
All Aezona plans are custom-quoted based on your cloud usage, team size, and which products you need. There are no fixed per-seat list prices — contact sales and we'll put together a proposal tailored to your environment.
Plan comparison
| Feature | Starter | Professional | Business | Enterprise |
|---|---|---|---|---|
| Aezona products | 1 (CostLens or IaC UI) | Up to 3 | All 4 | All 4 + Managed Services |
| Team seats | 3 | 10 | 30 | Unlimited |
| Aevi AI assistant | ✅ | ✅ | ✅ | ✅ |
| CostLens | Add-on | ✅ | ✅ | ✅ |
| Aezona IaC UI | Add-on | ✅ | ✅ | ✅ |
| Aezona AIops | — | Add-on | ✅ | ✅ |
| Aezona Guard | — | Add-on | ✅ | ✅ |
| Managed Cloud Services | — | — | — | ✅ |
Support by plan
| Feature | Starter | Professional | Business | Enterprise |
|---|---|---|---|---|
| Support case portal | ✅ | ✅ | ✅ | ✅ |
| Email support | ✅ | ✅ | ✅ | ✅ |
| Live chat with engineer | — | Business hours | Extended hours | 24/7 |
| Response SLA | 24 hours | 4 hours | 4 hr / 1 hr urgent | 1 hour guaranteed |
| Dedicated engineer | — | — | — | ✅ |
| Quarterly business reviews | — | — | — | ✅ |
Integrations & compliance
| Feature | Starter | Professional | Business | Enterprise |
|---|---|---|---|---|
| Datadog / Prometheus / Grafana | — | ✅ | ✅ | ✅ |
| PagerDuty | — | ✅ | ✅ | ✅ |
| SOC 2 / ISO 27001 exports | — | — | ✅ | ✅ |
| GDPR / HIPAA support | — | — | GDPR | ✅ |
| Custom SLAs | — | — | — | ✅ |
Plan details
Starter
Best for small teams getting started with cloud management.
- 1 Aezona product (CostLens or IaC UI)
- 3 team seats
- Aevi AI assistant for self-service troubleshooting
- Support case portal with 24-hour response SLA
- Email support
Professional
For growing teams running cloud operations at scale.
Everything in Starter, plus:
- Up to 3 Aezona products
- 10 team seats
- Live chat with a human engineer during business hours (9am–6pm UTC, Mon–Fri)
- 4-hour response SLA
- Datadog, Prometheus, Grafana, and PagerDuty integrations
- AIops and Guard available as add-ons
Business
For product companies operating full cloud stacks.
Everything in Professional, plus:
- All 4 Aezona products (AIops, Guard, IaC UI, CostLens)
- 30 team seats
- Extended-hours live chat
- 4-hour SLA / 1-hour SLA for urgent cases
- Advanced integrations and custom runbooks
- SOC 2, ISO 27001, and GDPR compliance exports
Enterprise
For large organisations and regulated industries.
Everything in Business, plus:
- All 4 products plus Managed Cloud Services
- Unlimited seats
- 24/7 live chat with a human engineer
- 1-hour SLA guaranteed for all cases
- Dedicated named support engineer assigned to your account
- Custom SLAs and escalation paths
- Quarterly executive business reviews
- HIPAA and GDPR compliance assistance
- FedRAMP-ready environments (2025)
Mission Critical
Enterprise plan guarantees 24/7 live chat, 1-hour first response, and a dedicated engineer who knows your environment. Out-of-hours phone escalation is also available on request.
Frequently asked questions
How is pricing calculated?
All plans are custom-quoted based on your cloud usage, team size, and which products you need. Contact us and we'll put together a proposal — no per-seat list prices that don't match reality.
Can I start on one plan and upgrade later?
Yes. You can start on Starter with a single product and upgrade at any time. Live chat and other premium features are unlocked automatically when your plan is upgraded.
Do you offer a free trial?
We offer a guided evaluation for qualified teams. Reach out to sales@aezona.com and we can set up a scoped trial of the products relevant to your use case.
What is the difference between Aevi AI and live chat?
Aevi AI is available on all plans and answers questions instantly — it's an AI assistant. Live chat connects you directly to a certified Aezona support engineer in real time — not a bot. Live engineer chat is a Professional-and-above feature.