Using Aevi
How to get the best results from the Aevi AI assistant.
Starting a conversation
Aevi is accessible from two places:
- Support portal — Click the chat bubble in the bottom-right corner of the support portal
- Aezona website — Available on the main marketing site for pre-sales questions
No login is required to chat from the website. The portal chat uses your account context to give more personalised answers.
Tips for better answers
Be specific about your environment
Instead of: "My server is slow"
Try: "My EKS node group in us-east-1 is showing 95% CPU usage. Pods are in CrashLoopBackOff."
Mention the product area
Aevi's responses are more accurate when you specify which Aezona product you're asking about — Cloud Services, DevOps, Security, Migration, or Billing.
Share error messages
Paste the full error message or log snippet. Aevi can parse stack traces, Kubernetes events, Terraform errors, and cloud provider error codes.
Example prompts
How do I add a custom domain to my EKS ingress?My Terraform plan is showing a destroy on my RDS instance after I changed
the subnet group. Is this safe?What's the difference between Business and Enterprise plans for support SLAs?Escalation flow
When Aevi detects a complex issue requiring an engineer:
- Aevi surfaces an escalation prompt in the chat
- You confirm you'd like to open a case
- Aevi pre-fills the case title and description based on your conversation
- A human engineer picks up the case within your plan's SLA
The chat transcript is automatically attached to the escalated case so the engineer has full context without you needing to repeat yourself.
Privacy
- Conversations are encrypted in transit and at rest
- Chat history is only visible to you and authorised Aezona staff
- Data is not shared with third parties or used to train AI models