What is Aevi?
Aevi is Aezona's AI assistant — your first point of contact for troubleshooting and guidance.
Meet Aevi
Aevi is an AI-powered assistant built into the Aezona platform. It understands the full Aezona product catalogue and can answer technical questions, guide you through common tasks, and escalate to a human engineer when the situation calls for it.
Aevi is available 24/7 and responds instantly — no waiting for a case to be assigned.
What Aevi can help with
- Troubleshooting — Diagnosing common infrastructure, networking, and deployment issues
- How-to guides — Step-by-step walkthroughs for platform features
- Best practices — Recommendations for cost optimisation, security hardening, and performance
- Status checks — Quick answers about service availability and incident history
- Case deflection — Resolving issues before they need a human engineer
When Aevi escalates
Aevi recognises when a question requires human expertise and will offer to open a support case or connect you with a live engineer (on supported plans). Look for the escalation prompt:
"This looks like something our engineers should take a look at. Would you like me to open a case?"
Always honest
Aevi will not guess. If it doesn't know the answer, it says so and offers to connect you with a human.
Powered by Claude
Aevi runs on Claude, Anthropic's AI assistant, optimised for technical support workflows. All conversations are processed securely and are not used to train external models.
Availability
Aevi is available on all Aezona plans through the support portal chat interface and on the main Aezona website.